Digital Equity DRAFT Chapter

Just want to drive home the point that professionals in the space of how to organize information on a page for various audiences would help lessen the learning curve for new digital users. When it comes to what the city mandates for access to city services user experience testing is vital. You can interview about the frustration level, cognitive load on the user and findability of items on a page, allowing you to lead by example.

I believe their list doesn’t account for the cognitive burden of digital life. As usability designer for the fed gov for 7 years, I’m reminded elements such As managing emotions when you are negotiating with a computer…some of this is the burden of the designer but some a tolerance the user builds to beeps and vibrations and an additional device to hold onto. It can overwhelm individuals not used to that space as demonstrated by less patience and tiring quickly from online tasks. As well, the list doesn’t seem to speak to increasing the newbies ability to detect fraud. As it stands they can’t detect a scam that’s sent as a letter to their home. Digital life puts some at increased risk of exploitation or being duped. These things decrease confidence even if they are instructed in what to do on the screen. Psychologists and user experience professional should be involved for the earlier issue and for the later they need profiles and collaborations with gov agencies specializing in this to help them detect real from fraudulent emails and online communications.

Typo? “Use of technology” instead

Equitable access to tech hubs in non-traditional and non-institutionalized spaces to include home-based and peer-led training opportunities to ensure that community members who have training in technology are included as stakeholders, participants and economic mobility opportunities that include the sharing of their lived experiences as technology experts. To include participation in human-centered design of tech hubs in non-traditional spaces.